Palcam is committed to continuous improvement for better customer satisfaction. Our management team works with our Quality Management System as a tool to ensure that customer requirements and expectations are both defined and met as well as defining sound financial objectives allowing for continued growth.
- Managing Fiscal Health
- Understanding and Meeting Customer Requirements
- Education, Train, and Motivate our employees and suppliers to support our business objectives.
Palcam uses the management review process to monitor and continuously improve its performance to meet its quality objectives, customer satisfaction, delivery performance as well as meeting the expectations of its stakeholders. We are committed to using and maintaining our Quality Management System that fully complies with the requirements of both ISO 9000:2015 and AS9100D.
Palcam is committed to educate and train its employees to meet their job requirements, as well as continuous skills development. We ensure we effectively communicate our goals and objectives so all employees are aligned and participate in meeting our goals.
Nurturing an environment that promotes teamwork and creativity, empowering all employees to actively contribute to the development of the systems that affect the quality of work produced and the services we deliver.
Scope and Exclusions
Palcam provides precision machined tooling components to the Aluminum Die Casting Industry and Aerospace airframe and structural power plant assemblies and for industrial application including power generation, industrial machinery, natural resources and automotive tooling and prototyping. Palam’s Quality Management System covers all activities at our Newmarket facility – Palcam technologies Ltd, 1300 Ringwell Dr, Newmarket, ON L3Y 9C7.
Our systems cover activities related to Engineering and Manufacturing services in the area of prototyping, tooling and production. Palam’s Quality Management System is designed to comply with the ISO 9001:2015 and AS9100D.
Quality Management Standards excluding 8.3 product design, Palcam builds to print provided by the customer.
Quality and Business Objectives
- Customer Satisfaction not > 1 customer complainant per month (Maximum of 12 per year),
- data is collected from everyday customer communications.
- Employee Satisfaction > 0 employee complainants,
- data is collected during employee review meetings.