Quality Policy
Palcam is committed to continuous improvement for better customer satisfaction. Our management team works with our Quality Management System as a tool to ensure that customer requirements and expectations are both defined and met as well as defining sound financial objectives allowing for continued growth.

Guiding Principals

1. Managing Fiscal Health
2. Understanding and Meeting Customer Requirements
3. Education, Train, and Motivate our employees and suppliers to support our business objectives.

Palcam uses the management review process to monitor and continuously improve its performance to meet its quality objectives, customer satisfaction, delivery performance as well as meeting the expectations of its stakeholders. We are committed to using and maintaining our Quality Management System that fully complies with the requirements of both ISO 9000:2015 and AS9100D.
Palcam is committed to educate and train its employees to meet their job requirements, as well as continuous skills development. We ensure we effectively communicate our goals and objectives so all employees are aligned and participate in meeting our goals.
Nurturing an environment that promotes teamwork and creativity, empowering all employees to actively contribute to the development of the systems that affect the quality of work produced and the services we deliver.

Scope and Exclusions
Palcam provides precision machined tooling components to the Aluminum Die Casting Industry and Aerospace airframe and structural power plant assemblies and for industrial application including power generation, industrial machinery, natural resources and automotive tooling and prototyping. Palam’s Quality Management System covers all activities at our Newmarket facility – Palcam technologies Ltd, 1300 Ringwell Dr, Newmarket, ON L3Y 9C7.
Our systems cover activities related to Engineering and Manufacturing services in the area of prototyping, tooling and production. Palam’s Quality Management System is designed to comply with the ISO 9001:2015 and AS9100D.
Quality Management Standards excluding 8.3 product design, Palcam builds to print provided by the customer.

Quality and Business Objectives

• Customer Satisfaction not > 1 customer complainant per month (Maximum of 12 per year),
  • data is collected from everyday customer communications.
• Employee Satisfaction > 0 employee complainants,
• • data is collected during employee review meetings.

Palcam is a full service provider for engineering and printing of components.  Additive engineering allows for greater flexibility in design as opposed to conventional subtractive design methods.

Palcam 3D Metal Printing utilizes DMLS (Direct Metal Laser Sintering), which is synonymous to both DMLM (Direct Metal Laser Melting), and SLM (Selective Laser Melting). Each of these terms are describing a process in which metal powder is deposited layer by layer onto a print bed and each layer is laser melted producing an additive engineered component.

Printed metals include alloys of aluminum, titanium, nickel, cobalt and iron. Iron based alloy include maraging steel, and H-13 hot work tool steel.

Maraging steel is primarily used for plastic injection mold tooling. The material is suitable for applications with working temperatures of less than 300℃.

H-13 offers performance advantages in plastics and is required for high pressure die casting applications. This alloy is well suited for casting applications up to 680℃.

Palcam has also invested in equipment to perform heat treatment, surface coating as well as a fully equipped laboratory to perform material validation and classification.

H-13 versus Maraging Steel servicing the Aluminum Die Casting Industry

Here you can see a 3D printed core pins from both Maraging Steel and H-13. The pitting and early degradation of the Maraging Steel core pin is quite evident when compared to H-13. Performance greater than 5X service life is typical in production die casting applications with H-13 in comparision to Maraging Steel.

H-13 Hybrid Insert Manufacturing

Another key advantage when choosing H-13 as a material for manufacturing tooling inserts is the ability to manufacture hybrid insert, meaning 3D printing on top of a conventional manufactured H-13 base. The benefits are primarily cost reduction, less volume to print, as well as a reusable base once the top section is worn out. Superior results are achieved when producing a hybrid insert by 3D printing H-13 onto H-13 as opposed to 3D printing Maraging Steel onto a H-13 base. The dissimilar materials in the 2nd option will result in early failure caused by the thermal cycling in the molding process. 

When producing a hybrid insert with H-13 on H-13 the transition can occur on a molding surface without compromising insert performance, since both materials are identical. Once component is finished transition is not detectable. Therefore hybrid design can be a vital option if cost of 3D printing is prohibitive.

Palcam offers the latest in CNC Swiss machining technologies servicing a wide variety of industries across North America. Professionals at Palcam are practiced at dealing with the most complex components including:

• Automotive high precision valve components
• Military and Aerospace electronic connectors
• Medical / Surgical Tools and Implants
• Industrial Precision Valve Components

We have experience producing highly complex production components with dimensional tolerances of <0.002mm, at surface finishes of <0.1umRa. Our Star CNC Swiss turning equipment sets the standard for medical screw machining. All our capacity is equipped for thread whirling, polygon machining, and deep hole drilling.  Our latest 38mm machines are equipped with fully simultaneous B-axis stations to machine 5-axis features. In combination with 20 years of expertise in 5 axis programming, we are pleased to offer you ultra efficient solutions for the complete machining of your most complex production components.
If your contract requires a supplier with cutting edge machining and inspection capabilities Palcam is the right choice. Our expertise in multi axis machining, quality systems, and state of the art metrology, sets us apart among the most advanced machining supplier.
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